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Home >> FAQ >> About Service
Q : I have a complaint, who should I speak to?
A:
We want to know immediately when you are unhappy about your experience with OKTUSA. Please call 1-832-493-4737 Monday through Saturday, 8 a.m. to 11 p.m. or Sunday, 8 a.m. to 10 p.m. (EST), or email customer service right away and we will make our best efforts to address your concern.
Q : Will sell my name and address to other companies?
A:
Never! Customer information provided is used solely by oktusa.com to serve our customers in the best and most efficient manner possible. Your security is important to us and we do not sell our mailing list to anyone. For more information, read our privacy policy.
Q : How can I get the best pricing?
A:
All pricing you can see in the web is "one to one" custom. But our pricing tiers are based on product price and quantity. The product price determines your tier, and as you increase the quantity of the product, you may be eligible for increasing discount levels. Contact your sales reps to apply discount if reach our quantity.
Q : Do you guarantee that your in-store inventory information is correct?
A:
No. Although great care is taken in keeping the information on this website current, changes may occur without notice. Typically, the qty in stock would be updated two times per day and inventory changes during the day are not reflected in the information provided.
