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Q : Architectural lighting enthusiast
We deliver high-performance commercial or architectural LED luminaires for general, ambient in offices, as well as in commercial and institutional spaces. We’re known for being forward-thinking and innovative, and always on top of the latest architectural design trends. With leading-edge developments like T-grid led lighting system, Zeta linear lighting, emergency driver solutions, retrofit solutions and many more.
Q : How do I check stock availability?
You can check stock availability on each product’s page by selecting the store you plan to visit. If the product is not available or qty can not meet you need, contact your sales rep and we will notify you as and when more stock arrives.
** The qty in stock would be updated two times per day. Due to mass order every day, we can not confirm the qty in web is correct when you order. Your sales rep will contact you if it is out of stock or less.
Q : How to order?
You can submit the order in our online shopping cart. After submitted successfully, an automatic email will be sent to you and your sales reps at once. Your sales reps will generate a P/I (proforma invoice) that we will email to you along with the shipping charges and our bank information. Your order will not be processed or shipped until payment is received.
Q : How do I cancel my order?
If you wish to cancel your order, contact your sales rep or the customer service department during normal business hours. The order may be cancelled without penalty unless the product has already shipped or, reached a certain level in the fulfillment process or the order includes a specialty item.
Q : How do I modify my order?
Normally, once an order has been placed, an order cannot be modified. Contact your sales reps for help if must.
Q : What happens if my order is lost or damaged?
Oktlighting USA employs professional packers and shipping technicians experienced. With all the precautions taken by our staff to ship products securely, it is rare that an order is lost or damaged. In the instance that loss or damage has occurred, our customer service department is available to assist with a resolution.