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Q : QUICKSHIP
Quickship is a broad offering of architectural luminaires shipped within 24 hours. Same Day Shipping If placed by 3pm CDT. Quickship gives you the ability to meet tight project schedules without sacrificing quality or selection
Q : How fast can deliver my order?
We make every effort to ship all orders within 24 hours if all products ordered is in stock
Same-day shipping if received payment by 1 p.m. CDT
Next-day shipping (excluding weekends) if received payment after 1 p.m. CDT.
Monday shipping if received payment on the weekend.
If your order have special instruction such as labeling, it may not reach same-day shipping even if received payment.
For more immediate delivery needs, please contact your sales rep to confirm product availability and shipping method options.
Q : Can I track my delivery?
An email is sent to confirm that your order has been received and is being processed. Another email will be sent to you with tracking information when your order ships.
Q : International (Shipping outside the US)
Please use our "Comments" box when submit your order in web to clarify your address if necessary.
We will ship by USPS to almost anywhere in the world. Overseas customers, the "USPS Express Mail International" will be selected. Additional shipping charges may apply. USPS Express Mail International delivery time is 5-6 days and can be tracked. If you prefer DHL or FedEx, indicate this in the "Comments” box when confirm the order in our website and we will confirm the price by email.
Q : Packing
All of products have strong packing. We can offer the pallet if your order over $4000.
Q : Can I pick it up in-warehouse?
Yes, you can. Fill your comments when your submitting order online. You will be notified via phone or email when your order is ready for pickup.
Q : Do I need to bring anything to the warehouse to pick up my order?
Please bring a printed copy of your packing slip to the store.