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Q : Can I change my password? Will it expire?
There is no expiry date set for your password. However, you may wish to change your password from time to time, To do so, sign in to your account and then click on the "your name" icon at the top right of the page. Select "change the password" and follow the instructions.
Q : What if I forget my password?
Access the “login” in the upper right corner. On the bottom of the page, click on “Lost your password?” The Reset Password page will load. Enter your email address, and click “sumit”. You will receive an email with instructions on how to reset your password.
If your mailbox can not receive the email, please contact your sales rep or our custom service center for help.
Q : What the benefits of sign up?
Registration is an optional service provided by oktusa.com. By registering, your shopping experience will be faster and provide access to your "one to one" pricing and submit your order online.
Q : I have a complaint, who should I speak to?
We want to know immediately when you are unhappy about your experience with OKTUSA. Please call 1-832-493-4737 Monday through Saturday, 8 a.m. to 11 p.m. or Sunday, 8 a.m. to 10 p.m. (EST), or email customer service right away and we will make our best efforts to address your concern.
Q : Will sell my name and address to other companies?
Q : How can I get the best pricing?
All pricing you can see in the web is "one to one" custom. But our pricing tiers are based on product price and quantity. The product price determines your tier, and as you increase the quantity of the product, you may be eligible for increasing discount levels. Contact your sales reps to apply discount if reach our quantity.
Q : Do you guarantee that your in-store inventory information is correct?
No. Although great care is taken in keeping the information on this website current, changes may occur without notice. Typically, the qty in stock would be updated two times per day and inventory changes during the day are not reflected in the information provided.
Q : QUICKSHIP
Quickship is a broad offering of architectural luminaires shipped within 24 hours. Same Day Shipping If placed by 3pm CDT. Quickship gives you the ability to meet tight project schedules without sacrificing quality or selection
Q : How fast can deliver my order?
We make every effort to ship all orders within 24 hours if all products ordered is in stock
Same-day shipping if received payment by 1 p.m. CDT
Next-day shipping (excluding weekends) if received payment after 1 p.m. CDT.
Monday shipping if received payment on the weekend.
If your order have special instruction such as labeling, it may not reach same-day shipping even if received payment.
For more immediate delivery needs, please contact your sales rep to confirm product availability and shipping method options.
Q : Can I track my delivery?
An email is sent to confirm that your order has been received and is being processed. Another email will be sent to you with tracking information when your order ships.
Q : International (Shipping outside the US)
Please use our "Comments" box when submit your order in web to clarify your address if necessary.
We will ship by USPS to almost anywhere in the world. Overseas customers, the "USPS Express Mail International" will be selected. Additional shipping charges may apply. USPS Express Mail International delivery time is 5-6 days and can be tracked. If you prefer DHL or FedEx, indicate this in the "Comments” box when confirm the order in our website and we will confirm the price by email.
Q : Packing
All of products have strong packing. We can offer the pallet if your order over $4000.
Q : Can I pick it up in-warehouse?
Yes, you can. Fill your comments when your submitting order online. You will be notified via phone or email when your order is ready for pickup.
Q : Do I need to bring anything to the warehouse to pick up my order?
Please bring a printed copy of your packing slip to the store.
Q : Architectural lighting enthusiast
We deliver high-performance commercial or architectural LED luminaires for general, ambient in offices, as well as in commercial and institutional spaces. We’re known for being forward-thinking and innovative, and always on top of the latest architectural design trends. With leading-edge developments like T-grid led lighting system, Zeta linear lighting, emergency driver solutions, retrofit solutions and many more.
Q : How do I check stock availability?
You can check stock availability on each product’s page by selecting the store you plan to visit. If the product is not available or qty can not meet you need, contact your sales rep and we will notify you as and when more stock arrives.
** The qty in stock would be updated two times per day. Due to mass order every day, we can not confirm the qty in web is correct when you order. Your sales rep will contact you if it is out of stock or less.
Q : How to order?
You can submit the order in our online shopping cart. After submitted successfully, an automatic email will be sent to you and your sales reps at once. Your sales reps will generate a P/I (proforma invoice) that we will email to you along with the shipping charges and our bank information. Your order will not be processed or shipped until payment is received.
Q : How do I cancel my order?
If you wish to cancel your order, contact your sales rep or the customer service department during normal business hours. The order may be cancelled without penalty unless the product has already shipped or, reached a certain level in the fulfillment process or the order includes a specialty item.
Q : How do I modify my order?
Normally, once an order has been placed, an order cannot be modified. Contact your sales reps for help if must.
Q : What happens if my order is lost or damaged?
Oktlighting USA employs professional packers and shipping technicians experienced. With all the precautions taken by our staff to ship products securely, it is rare that an order is lost or damaged. In the instance that loss or damage has occurred, our customer service department is available to assist with a resolution.