Please be sure to open, and perform a detailed inspection of your order within 48 hours, or two business days of receiving your order. OKT Lighting USA cannot be held responsible for any missing, or damaged goods if we are not notified within this time period. If you suspect that your OKT Lighting USA order was damaged during shipment, please contact us right away at RMA@OKTUSA.COM. Please be sure to include your name, address, order number and the items damaged. We highly recommend hiring a qualified electrician to install your lighting fixtures. OKT Lighting USA is not responsible for any product damage or defects incurred due to faulty installation.

OKT Lighting USA will review the claim, and if tentative approval is given, a RMA number will be issued by OKT Lighting USA. All returning warranty claim packages must have the RMA number included on the packing slip, Bill of Lading. Products accepted for return must be shipped prepaid to OKT Lighting USA’s warehouse at Customer’s expense and risk of loss. OKT Lighting USA, at its sole discretion, may arrange for pick-up of the defective/damaged return. OKT Lighting USA reserves the right to examine all products and/or any associated component to determine cause of failure and pattern of usage. OKT Lighting USA reserves the right to make the final determination as to whether any items and components are defective under the terms of the Product Warranty.